Contact Us

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Customer Service & Collections

Phone: (519) 271-4700

Fax: (519) 271-7204

Email: customerservice@festivalhydro.com

Hours of Operation: 8:30 am - 4:30 pm,
Monday through Friday, excluding statutory holidays.

Mail: Festival Hydro P.O. Box 397, Stratford ON N5A 6T5

Location: 187 Erie Street, Stratford, Ontario N5A 2M6

**Please note that if you are subject for disconnection due to non-payment of an account, call (519) 271-4700 to speak with a customer service representative as soon as possible and we will help you make payment arrangements.

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Reporting an Outage

Phone: (519) 271-4700

Hours of Operation: 24 hours a day, seven days per week

Stay clear of downed power lines.

If you need to report an emergency such as a downed power line, tree limbs on lines or electrical equipment that is sparking and dangerous, please call our us immediately: (519) 271-4700, 24 hours a day, seven days per week.

Reporting a Water Emergency

Stratford:

If you wish to report a problem during regular business hours, such as a concern about a leaking water meter, a taste or odour concern, a possible water main break, no water coming from your taps, or any other water related issue, please call us at 519-271-0250, extension 222.

If you require immediate assistance, and are calling after regular business hours, such as in the evening or on the weekend, please call 519-271-4700.

St. Marys

For the Town of St. Marys, Festival Hydro is responsible for water billing only. To report a water emergency please use the contact below:

Ontario Clean Water Agency (OCWA)
Non-emergency 519-271-9071
AFTER HOURS EMERGENCIES 1-888-339-9047
Go to the Ontario Clean Water Agency website

Have a project that requires digging? Get your locates first! CALL 1-800-400-2255

Contact Ontario One Call before you dig for your personal safety and for the protection of lines and other expensive utility equipment that are located underground.

Phone: 1-800-400-2255

Ontario One Call