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Customer Service & Collections
Phone: (519) 271-4700; or Toll Free: 1-866-444-9370
Fax: (519) 271-7204
Hours of Operation: 8:30 am - 4:30 pm,
Monday through Friday, excluding statutory holidays.
Mail: Festival Hydro P.O. Box 397, Stratford ON N5A 6T5
Location: 187 Erie Street, Stratford, Ontario N5A 2M6
**Please note that if you are subject for disconnection due to non-payment of an account, call (519) 271-4700 (toll free 1-866-444-9370) to speak with a customer service representative as soon as possible and we will help you make payment arrangements.
Reporting an Outage
Phone: (519) 271-4700
Hours of Operation: 24 hours a day, seven days per week
Stay clear of downed power lines.
If you need to report an emergency such as a downed power line, tree limbs on lines or electrical equipment that is sparking and dangerous, please call our us immediately: (519) 271-4700, 24 hours a day, seven days per week.
Reporting a Water Emergency
If you wish to report a problem during regular business hours, such as a concern about a leaking water meter, a taste or odour concern, a possible water main break, no water coming from your taps, or any other water related issue, please call us at 519-271-0250, extension 222.
If you require immediate assistance, and are calling after regular business hours, such as in the evening or on the weekend, please call 519-271-4700.
For the Town of St. Marys, Festival Hydro is responsible for water billing only. To report a water emergency please use the contact below:
Ontario Clean Water Agency (OCWA)
AFTER HOURS EMERGENCIES 1-888-339-9047
Go to the Ontario Clean Water Agency website
Have a project that requires digging? Get your locates first! CALL 1-800-400-2255
Contact Ontario One Call before you dig for your personal safety and for the protection of lines and other expensive utility equipment that are located underground.