Billing & Payment

Take a look through the pages in this section for more information about your Festival Hydro bill, payment options, and assistance programs that may be available to you.

Have you considered signing up for a MyFestivalHydro account to access your account's historical billing and consumption information 24/7. When signing up you can also choose to switch to paperless billing!

Payment Due Dates

If you are a Residential Budget customer you now have two (2) dates to choose from for your billing due date. In addition to your current due date, we can offer you a due date of the first of the month. If you wish to make this change, please contact us at 519-271-4700, choose option "2" for customer service, and we will be happy to assist you. (This is limited to one change of due date in a 12-month period.)

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A representation of the second page of a Festival Hydro customer's monthly bill.

Get a Better Understanding of your Electricity Bill

Have you ever felt confused by all the information on your electricity bill? We can help!

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a young woman is assisting an elderly gentleman to make a payment on a laptop

Assistance Programs

Need some help getting on top of your electricity bills? Take a look at the assistance programs available.

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Billing Inserts

Find out about programs and industry news through our billing inserts online!

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an older orange brick home with a white porch, gray steps and a dark brown wooden door

Energy Retailer Contracts

Get all the facts on energy retailers and make an informed choice for your electricity billing.

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a woman holding a red iphone, typing on a calculatore with a red notebook laying on the desk to her right.

Payment Arrangements

Need to make arrangements for a payment? Here's everything you need to know!

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a man is making a payment using a laptop

Payment Options

We want to make paying your bill as seamless and easy as possible.