About My Bill
Need some help understanding the information on your electricity bill?
Your Festival Hydro bill summarizes your energy and water usage and charges that have accrued during the current billing period.
1. Home & Business Address Information
If you are the person receiving the invoice, your name and mailing information will be listed here.
2. Account Number
Please have this number ready if you are contacting our customer service centre.
3. Your Total Amount Due
This box at the top right of your bill provides a summary of your current and past amounts due, starting with your total amount due and the payment due date. There are many bill payment options to choose from including: Pre-authorized Payments, Online Banking, Mail, Payment Drop Box and Credit Card. Please allow enough time for your bill payment to reach our office by the due date to avoid the possibility of late payment charges.
4. Account Summary
Displays payment information including any billing adjustments, past due amounts and charges for the current billing period.
5. Current Charges (Account Details on Reverse)
Displays total amounts for both Electrical and Water & Sewer Services.
6. Electricity Usage History
Displays total electricity consumed for the billing period.
7. Glossary of Terms
Displays detailed description of Electricity terms displayed on your invoice.
8. On-Peak, Mid-Peak and Off-Peak Consumption Details
Readings for each time-of-use (TOU) period within your billing cycle.
9. Water and Sewer Charges
Readings and summary of water & sewer bill components, collected on behalf of the City of Stratford and the Town of St. Marys.
Convenient Payment Options
There are a number of ways to make a payment on your Festival Hydro account.
Take Control of Your Energy Consumption
Take a look at all the ways that you can decrease your energy consumption to lower your monthly bill.